Last updated: August 30, 2026
This Refund and Returns Policy applies to paid premium event listing plans purchased through Evently US.
Evently US sells digital listing and promotional services for event organizers. We do not sell admission tickets for third-party events. Ticket refunds, event admission, and attendee disputes must be handled directly with the applicable event organizer or ticketing provider.
1. Premium Listing Services
Premium event listings may provide enhanced visibility or placement for an event on Evently US. Because these are digital services, refund eligibility depends on whether the premium listing service has already been provided.
2. Refund Eligibility
You may request a refund within 14 days of your purchase if:
- Your premium event listing has not been approved or published;
- Premium placement or promotional benefits have not started; and
- The request is submitted with your order number and the email address used for purchase.
If Evently US declines an event submission and cannot provide the purchased premium listing service, we will review the order for a refund to the original payment method.
3. Non-Refundable Situations
Refunds are generally not available when:
- The event has been approved and published as a premium listing;
- Premium placement or promotional visibility has already started;
- The event organizer cancels the event after the listing has been published;
- The organizer provided inaccurate, incomplete, misleading, unlawful, or infringing content;
- The purchase was made using a promotional or discounted offer, unless required by applicable law.
Publishing an event listing is considered delivery of the digital listing service.
4. Changes to an Event
If your event date, time, venue, description, or other details change, contact us as soon as possible. We will make reasonable efforts to update an eligible listing, but changes do not automatically create a right to a refund.
5. How to Request a Refund
To request a refund, email info@eventlyus.com with:
- Your name;
- The email address used for the order;
- Your order number; and
- A brief explanation of your request.
We may request additional information to verify the purchase before processing a refund.
6. Refund Processing
If a refund is approved, it will be issued to the original payment method through the payment processor used for the order. Processing times vary by bank and payment provider, but refunds may take 5 to 10 business days to appear on your statement.
7. Technical Issues and Duplicate Charges
If you believe you were charged more than once or experienced a technical error during payment, contact us promptly at info@eventlyus.com. We will investigate and correct verified duplicate charges or payment errors.
8. Chargebacks
Before submitting a chargeback or payment dispute, please contact us at info@eventlyus.com so we can review the issue and attempt to resolve it directly.
9. Changes to This Policy
We may update this Refund and Returns Policy from time to time. The “Last updated” date above will show when the policy was most recently revised.
10. Contact Us
For questions about premium listings, payments, or refunds, contact:
Evently US
Email: info@eventlyus.com